SERVICES
GENERATOR CARE SERVICE
PROACTIVE MAINTENANCE
- Monthly detail checking
- Suggestion
PERIODICAL CARE AND MAINTENANCE
- Scheduled Every 250 Running Hours Maintenance
24/7, TELEPHONE AND ONSITE TECHNICAL SUPPORT.
- Trouble Shooting Service at any time.
SURVEY & RECOMMENDATION
- Load Calculation
- Site Surveying
- Genset recommendation.
REPAIRING SERVICES
- Schedule & Un-Schedule Repairing Service
Proactive Maintenance
Services aim to provide better Generator health as well as generator reliability.
- Services that are essential and must be done to generators.
- Monthly checkups will be performed.
- Details reports will be submitted to the customer after performing measurements, testing, and diagnosis.
- If there is anything that could be fixed/improved, the user will be notified.
Periodical Service and Maintenance
- Services that must be done after the generator has hit its 250 hours of operation time.
- Operations that aim to replace Engine Oil as well as Filters.
- After replacements have taken place, the full diagnosis will be performed and reported back to the customer.
Survey & Recommendation
- Choosing the right generator will be a long-term investment for your business.
- We will be calculating your business needs in terms of power usage and will be consulting you accordingly.
- Load Calculation
- Site Surveying
- Genset recommendation.
Repairing Service
- Services aim to repair non-functioning parts of the generator.
- Repairing in a workshop
- Repairing onsite
- Repairing via Parts by Parts
- Overhaul repairing
- The report will be submitted after repairing and diagnostic.
- 6 month to 1-year Warranty will be given to the customer after repairing and reporting have been done.
24/7, Telephone and Onsite Technical Service
- The emergency line for any generator-related emergency cases 24 hours a day.
- Depending on the emergency type, telephone consulting or video conference consulting will be taken place.
- If the case will not be solved just via telephone conference, a site technician will arrive to perform the necessary actions.
- Inspection will be performed after repairing services have been done and a detail report will be submitted to the customer.
PTI SERVICE TEAM MISSION
SAFETY
To educate and protect our customers, the machinery, as well as the surroundings from accidents that could take place.
RELIABILITY
Our people go through professional training programs that educates on required technical matters. Such programs grant our people credibility to maintain client’s needs, at the same time creating mutual trust.
EFFICIENCY
We educate our people to be prepared for various procedures, through programs and communications set by higher committees with efficiency and effect at the highest priority.
QUALITY
We work with our team to produce and deliver offerings surrounding a central goal: Quality. Our team utilizes quality tools, parts, and technology to guarantee effective functionality of our quality products.
Why Choose PTI?
PTI delivers maintenance programs, mainly Preventive Maintenance Programs, that meet or exceed all applicable regulatory standards for site safety and reliability. These programs can keep your power system in its finest condition and running more efficiently. It will benefit your business in
- Less Business Interruptions
- Cost-Benefit
- Life/Safety Risks Mitigation
- Extended generator life
- Asset Management
As a result, “Maximize the Benefits of your investment”.
TECHNICIANS WHO TRULY UNDERSTAND GENERATORS
- Our technicians are highly trained (overseas) to deal with any technical problems that could occur.
- Our experts have extensive experience in specifying, quoting, installing, and maintaining standby-generating applications. We have factory-trained field service technicians available to provide certified preventive maintenance, Periodic Maintenance Service, 24×7 emergency service, warranty support, and authorized factory startup services.
MANAGERS WHO UNDERSTAND OUR OPERATIONS BEST
- Managed by professionals with over 10 years of experience.
- Systematically managed services integrated to prevent failures and slip-ups in requested services.
- SOPs are implemented to ensure delivery of time-efficient services.
- Technical Reports, detailing all aspects of the inspections and maintenance, are shared with the service department.